Privacy Policy
Last Updated: 16/02/2026
Welcome to Mycolixir (“Mycolixir”, “we”, “us”, or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.mycolixir.co.za.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We only collect personal information necessary to operate our online store and provide our services.
Information You Provide Directly
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Account login details (if you create an account)
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Deliver products
- Communicate regarding your order
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. Payment Information
Payments are processed through secure third-party payment providers. We do not store or have access to your full payment card details.
Payment processors handle your financial information according to their own privacy and security policies.
4. Data Storage and Security
Customer account and order information is stored securely within our website’s system.
We take reasonable technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorized access
- Disclosure
- Alteration
While we strive to protect your data, no system can guarantee absolute security.
5. Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Remember user preferences
- Improve browsing experience
- Analyse website performance
You may disable cookies in your browser settings, but this may affect site functionality.
6. Your Rights (POPIA Compliance)
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (where legally permitted)
- Object to certain types of data processing
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with tax, accounting, or legal obligations
8. Third-Party Services
We may use trusted third-party service providers to assist with:
- Payment processing
- Website hosting
- Order fulfillment
- Analytics
These providers only receive the information necessary to perform their services and are expected to handle it securely.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Mycolixir
Email: support@mycolixir.co.za
Website: www.mycolixir.co.za